At Popi, we aim to provide a safe, transparent, and reliable marketplace for brands and creators. We want every transaction and collaboration on our platform to provide a positive experience.
If you experience an issue with a service you purchased through Popi, please contact our Support Team as soon as possible. When reporting an issue, please provide the relevant order or campaign details, explain the problem clearly, and include screenshots or supporting information where applicable. Our team will review your request and assist you as soon as possible.
The service has been delivered as described and the agreed requirements have been fulfilled, but you have simply changed your mind.
You no longer need the service after purchasing it.
You find another creator or service that you prefer after completing the purchase.
Your campaign or business requirements have changed after the order has been placed.
The service meets the original requirements but does not meet expectations that were not included in the original agreement.
You have approved or accepted the delivered content or service.
The creator has already started or completed the agreed work in accordance with the order requirements.
The issue is caused by information, materials, access, or instructions that were not provided by the client as required.
A refund or other appropriate resolution may be considered if:
The purchased service is materially different from the creator's published service description or the agreed campaign requirements.
The creator fails to deliver the agreed service within the specified delivery period without an approved extension.
The delivered content is materially incomplete or unusable due to an issue attributable to the creator.
A creator agrees to a refund through the Popi resolution process.
A transaction is affected by a technical or payment error attributable to Popi.
If you experience a problem with an order, please contact the creator through Popi first when appropriate. If the issue cannot be resolved, you can contact Popi Support and submit a support request.
Please include:
Your order or campaign details
A clear description of the issue
Relevant screenshots or supporting evidence
Any communication relevant to the order
Popi will review the information provided by both parties and determine the appropriate resolution based on the circumstances of the transaction.
Because Popi facilitates digital services and collaborations between brands and creators, refunds may not be available once a creator has started or completed the agreed work.
However, if a service is materially different from what was agreed, was not delivered, or is otherwise affected by a significant issue attributable to the creator or Popi, the case may be reviewed for a refund or alternative resolution.
Submitting a refund request does not automatically guarantee a refund. Each case may be reviewed individually based on the order details, service description, agreed requirements, delivery status, and evidence provided by the parties.
Popi reserves the right to update this policy when necessary to reflect changes to the platform, applicable laws, or marketplace operations.
